In their own words

"Our 1978 boiler finally gave up in the middle of a cold snap. North Wave came out the same afternoon, got us running on a temporary fix, then did the full replacement the following week. They actually measured the heat loss for the house instead of just matching the old unit, the new boiler is roughly half the size and the upstairs bedrooms are warm for the first time since we bought the place."

"Converted us from an old tank to a tankless unit. What I appreciated was that they talked me out of the bigger model I thought I needed and explained exactly why, gas line capacity, not marketing. Quote was fixed, the price at the end was the price on the quote, and they handled the FortisBC rebate paperwork with me."

"We had a pool that took two full days to come up to temperature and a gas bill that made us stop using it. North Wave re-plumbed the heat exchanger loop and put the pool on its own zone off the boiler. It now heats overnight and the running cost is a fraction of what it was. They explained the whole thing in language I could actually follow."

"Hot tub hookup on a deck that was not easy to get to. Two other companies looked at it and never sent a quote. North Wave sent one in two days, did the gas and water run cleanly, and left the site tidier than they found it. Straightforward people to deal with."

"Full repipe of a house that still had poly-B. They planned the route to avoid opening the finished basement ceiling, which saved us a drywall bill nobody else had even mentioned. Clear daily updates, and the water pressure afterwards is a completely different house."

"No heat, minus six outside, two small kids in the house. I called at seven in the evening expecting a machine and got a person. They walked me through shutting things down safely on the phone and were here before nine. Turned out to be a failed circulator, fixed that night."